reputation

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Crisis and issues management

Few things will have more profound and enduring impacts on your brand and reputation than how you respond in a crisis. You’ll want to put your best foot forward.

Turbulent times
We live in complex and volatile times. Geopolitical tensions shift overnight, technological disruption is creating new anxieties and vulnerabilities, extreme weather events are increasingly frequent and severe, and social polarisation can turn seemingly innocuous actions or decisions into flashpoints.

In this unforgiving environment, issues and crises can emerge from any direction and escalate in a moment.

When a crisis hits, the ability to lead with confidence comes from experience and having the right team, protocols and processes in place.

SenateSHJ’s advisory team has global experience supporting clients on some of the biggest international crises of recent decades. We have worked on the full spectrum of events; cyber breaches, multiple casualty disasters, regulatory interventions, pandemics, industrial accidents, environmental disasters, hostile activist campaigns, acts of terrorism, legal proceedings and white-collar crime.

We can support clients wherever they are in the crisis and issues management continuum; helping assess and prepare for risks, build risk resilience, mount a full-scale response, or rebuild trust after adverse events.

Our crisis and issues management services include:

  • Vulnerability assessments and scenario planning
  • Crisis planning, communication protocols and playbooks
  • Crisis training, including simulations
  • Spokesperson preparation and training
  • 24/7 strategic counsel and tactical support
  • Stakeholder communication coordination
  • Real-time media/social media monitoring and analysis
  • Online reputation management
  • Audience research and impact analysis
  • Early warning systems and trend monitoring
  • Proactive narrative development
  • Stakeholder engagement strategies
  • Policy and advocacy support
  • Audience research and impact analysis
  • Reputation recovery and rebuild programs
  • Preparedness systems review, integrating lessons learned

Have a question? We’re here to help.

Craig Badings profile

Craig Badings

Scott Thomson profile

Scott Thomson

Jill Calder profile

Jill Calder

Bridget Moylan profile

Bridget Moylan

Related Reputation links

How we helped our clients

Case study

Cyber response and reputation rebuild for a global software as a service company

read more

The best crisis response starts long before anything goes wrong — that’s when you lay the groundwork for trust.

Craig Badings, Partner, SenateSHJ